A guide, Talking to relatives – COVID-19 compassionate phone communication is now available on the Learning Hub and provides health and care professionals with a simple framework for communicating concepts including uncertain recovery as well as tips for compassionate conversations.
During the COVID-19 pandemic there has been, and continues to be, a need to support health and care staff with compassionate care and communication with each other, patients and their relatives. The guide has been developed by Dr Antonia Field-Smith and Dr Louise Robinson from the Palliative Care Team, West Middlesex Hospital, Chelsea and Westminster NHS Foundation Trust. As palliative medicine physicians, Drs Field-Smith and Robinson wanted to share a simple framework for health and care professionals and support those who may have been deployed to a setting this is unfamiliar to them and who may not be so experienced in these conversations.
The Learning Hub is a digital platform that provides easy access to a wide range of education and training resources for the health and care workforce. Organisations and users can contribute and share resources for those in health and care to access.
It only takes a few minutes to contribute a resource to the Learning Hub. You can sign into the Learning Hub either using an e-Learning for Healthcare username and password or NHS OpenAthens user account details or by creating an account on the Learning Hub and using those details. Select “Contribute a new resource” and populate the form with details including the resource title, type, description and author details.
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