As part of the overall work to simplify our registration process, we have been looking at the different audience types that access the Health Education England e-Learning for Healthcare (HEE e-LfH) Hub. Currently the e-LfH Hub has a diverse audience ranging from users working directly in the NHS, individuals providing social care, through to members of the public accessing for advice and information.
At each step we have consulted with representatives of our audience to ensure the proposed changes meet the requirements to reduce the time to register, log on and access the learning. This has involved in depth analysis of the existing registration process to identify and evaluate any areas of confusion.
In consultation with an external agency we have ensured that any proposed changes are presented to representatives of the audience to continue to use clear and relevant language and that the process is straightforward.
So far, we have been focusing on individuals who work directly within the NHS who hold an NHS email address and students and academic staff holding email addresses ending in ac.uk. We will shortly be looking at individuals who hold General Dental Council numbers and provide NHS treatment and care. We will then move onto our other audiences.
These changes for registration will be developed and implemented on the new Learning Hub in the public Beta phase. The newly developed process follows Government Digital Services (GDS) standards on user interface and design so the forms will look different to our existing registration.
We are always looking for user engagement and feedback, if you can spare some time, please complete the survey available at the link below:
https://healtheducationyh.onlinesurveys.ac.uk/user-research-for-hees-learning-solution-2.
For more information about the Learning Hub visit www.hee.nhs.uk/tel and follow us on Twitter: @HEE_TEL.