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The Learning Hub – ‘Make or Break: Incivility in the Workplace’ resource now available for the health and care workforce

Alex Drinkall, 11 December 2020

Communications and Stakeholder Lead

A new video has been added to the Learning Hub on incivility in the workplace and the impact of active kindness. ‘Make or Break: Incivility in the Workplace’ is a video that has been developed by the Elena Power Centre for Simulation and Human Factors at Epsom and St Helier University Hospitals NHS Trust to provide an insight to how incivility affects the NHS workforce and the impact this can have on patient safety.

The Learning Hub is a digital platform that provides easy access to a wide range of education and training resources for the health and care workforce. Organisations and users can contribute and share resources for those in health and care to access.

Colleagues across health and care have been uploading resources and there are now over 750 resources available to access and share with colleagues.

Following a successful launch of the video and the positive feedback received, the team at Epsom and St Helier have added the resource to the Learning Hub to achieve wider reach across the health and care workforce.

Sabrina Vitello, Senior Simulation Fellow at Epsom and St Helier University Hospitals NHS Trust said: “With 98% of NHS staff reporting they have experienced incivility in the workplace, you will have either experienced or witnessed incivility, or been uncivil yourself – and seen its impact on patient safety.

“We hope this video encourages open and honest conversations around the impact of incivility on patient safety and the value of active kindness in helping us work well. With the current pandemic, active kindness is now more pertinent than ever to help us look after our patients, their relatives and each other.

“Through the Learning Hub, NHS staff will have easy access to the video, providing a platform for staff to reflect on incivility in the workplace and importantly, spark more moments of active kindness in everyday work.”

Access the resource to follow staff at Epsom and St Helier University Hospitals NHS Trust as they reflect on the real-life effects of both incivility and what active kindness can achieve.

It only takes a few minutes to contribute a resource to the Learning Hub. You can sign into the Learning Hub either using an e-Learning for Healthcare username and password or NHS OpenAthens user account details or by creating an account on the Learning Hub and using those details. Select “Contribute a new resource” and populate the form with details including the resource title, type, description and author details.

For more information about the Learning Hub follow us on Twitter: @HEE_TEL and visit the Learning Hub website to read about our journey so far. 

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