Having carried out several months of valuable user research, based around core user journeys and design, the Learning Hub Service Team is about to embark on the next exciting phase of the development cycle. Starting in January 2020, the team will be running the first usability testing sessions, where stakeholders and users from the 1000+ user research pool will be invited to get involved to help ensure the Learning Hub continues to be designed based on user needs.
This first round of usability testing will focus on users’ arrival at the Learning Hub, scrutinising the different journeys that users will be asked to take when registering and logging in. The aim is for the Service Team to truly understand how the future users will see and move through the system that is being designed for them. The team will be watching for, listening to and discussing potential pain points that need to be addressed, as a result of testing, and gathering as much feedback as possible to take back and build upon. All of this helps ensure the Learning Hub meets the users’ needs.
These usability sessions will continue to run through early 2020, working through new core user journeys as they are developed.
If you are interested in being a part of this next exciting stage, contact Scott Mountifield (user researcher) on firstname.lastname@example.org or complete the participation form on the TEL Blog: https://telblog.hee.nhs.uk/user-research.