TEL News

  • News
  • Blog
  • User Experience Research
  • Resources
nhs-logo
nhs-logo
User-research

User research – integral to development cycle

Avatar photo
Scott Mountifield, 30 September 2019

User Researcher

Keeping to the ‘user centric’ ethos of the Learning Hub is crucial for our design and development teams and that’s why our user research team has been busy over the last couple of months; sharing prototype screens with users, and ensuring that we hold firm to our promise of delivering a Learning Hub that everyone can be proud of.

Over the last two to three months some key areas of the Learning Hub’s design have been put in front of users, from all over the UK and from a variety of NHS and healthcare backgrounds, to ensure that what we’re the team is proposing, meets the needs of the users.

The ability for users to share content across NHS communities and the wider health and care sector is a key element of the new platform. For this to happen we have carried out a series of one-to-one, task-driven user research sessions. Each session focused on seeing how users interact with screen designs and testing vital user journeys, while also gathering invaluable feedback and thoughts on how we might improve upon our proposed designs and make this particular journey as user-friendly as possible.

The uptake on these sessions was very good and the feedback gathered has already been fed back to the service team designers.  We’re now beginning to see the fruits of our labour with fresh ideas, originating from user research, helping to improve this part of service.

Our most recent piece of user research has seen us carry out similar sessions to test the proposals for the new Learning Hub ‘Landing Page and Dashboard’.  A slightly different approach was adopted, as it was even more important to understand users’ initial thoughts, expectations and general feedback, on what are to be two of the most important pages of the Learning Hub.  Previous sessions had looked at specific journeys that users are likely to make.

As is always the case, we’re now exploring how we can take this feedback and work it, where possible, into the designs and prototypes, and match user expectations as best we can.

Looking forwards, we have a very busy schedule coming up, with user research sessions planned around ‘Searching for Resources and Filtering/Viewing Results’, as well as a proposed user workshop on ‘Forums’. Both these topics present huge challenges for our designers and developers as they too will come together to form integral functionality of the Learning Hub, and we must strive to get them right first time. This is why user research is proving to be an integral part of our development cycle.

If you would like to be involved in user research, please sign up to our user registration programme.

For more information about the Learning Hub visit www.hee.nhs.uk/tel and follow us on Twitter: @HEE_TEL.

  • tweet 
  • share 
  • share 
  • RSS feed 
  • share 

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • Tackling the climate crisis – recommended learning for healthcare staff
  • Students boost their confidence ahead of their first NHS roles
  • Introducing our new TEL platform stakeholder managers
  • Pathology Portal supports the training of pathology specialties
  • TEL Platforms Roadmap

Categories

  • Alpha Prototype (3)
  • Blog (12)
  • DEMEC 2015 (3)
  • Digital Literacy (7)
  • Discovery (1)
  • Education (5)
  • Events (3)
  • Hackathon (4)
  • Horizon Scanning (2)
  • Learning Hub (101)
  • News (13)
  • NHS (5)
  • Online Learning Solution (2)
  • Programmes (5)
  • Taxonomies (2)
  • TEL Learning Hub (83)
  • Uncategorized (19)
  • Web services (1)

Archives

  • January 2023 (1)
  • December 2022 (2)
  • November 2022 (1)
  • October 2022 (4)
  • September 2022 (1)
  • August 2022 (4)
  • July 2022 (2)
  • June 2022 (1)
  • March 2022 (1)
  • January 2022 (2)
  • December 2021 (1)
  • November 2021 (1)
  • October 2021 (2)
  • July 2021 (5)
  • June 2021 (3)
  • April 2021 (2)
  • March 2021 (3)
  • February 2021 (4)
  • January 2021 (3)
  • December 2020 (4)
  • November 2020 (4)
  • October 2020 (4)
  • September 2020 (4)
  • August 2020 (5)
  • July 2020 (5)
  • June 2020 (5)
  • May 2020 (4)
  • March 2020 (1)
  • February 2020 (4)
  • January 2020 (1)
  • December 2019 (2)
  • November 2019 (2)
  • October 2019 (4)
  • September 2019 (2)
  • August 2019 (1)
  • July 2019 (4)
  • June 2019 (1)
  • May 2019 (1)
  • March 2019 (1)
  • February 2019 (5)
  • January 2019 (2)
  • December 2018 (7)
  • February 2018 (1)
  • October 2017 (5)
  • September 2017 (2)
  • August 2017 (1)
  • July 2017 (1)
  • June 2017 (1)
  • March 2017 (3)
  • November 2015 (26)
©2023 TEL blog
  • HEE Privacy Notice