TEL Blog

  • Home
  • Learning Hub
  • Online Learning Solution
  • User research
  • Resources
HEE-logo
HEE-logo
preferred-card-design

User research packs available

Scott Mountifield, 21 February 2020

User Researcher

User research is fundamental to the development of the Learning Hub to helps us understand what users need from the new platform.   Our user research approach sees genuine, future users of the Learning Hub input into how it is designed and developed to meet their needs. Everything we do has to be with the audience in mind, from the general look and feel of the page designs to the minute detail of iconography to categorise resources.

To date we have carried out a significant number of research sessions that have included online group sessions, one-to-one usability testing, getting users together in a room to discuss topics openly and learning from healthy debate. This process will continue, up to and beyond the initial release of the Learning Hub, as we continue to learn from users and add more features to the platform.

We have developed a series of user research overview packs that offer an insight into the research sessions conducted to date. The packs outline what was covered in each user research piece, the types of participants, as well as the high-level, key findings that were discovered and the actions to take forward using the insights gained.

This specific user research exercises focused on searching for resources within the Learning Hub.  13 participants were asked to give feedback on questions centred around their expectations of user journeys when conducting searches on a system.  These included users’ expectations around predictive search, the card-based layout, sort by and filter options and whether they could easily identify different types of resources.  The results of these questions have been analysed and a list of required actions and decisions concluded.

Learning Hub - Preferred Card Design
Learning Hub - Next Steps

The user research packs are available to view here.

Further user research overview packs will be developed as more research is undertaken. If you wish to get involved in the continued user research programme, please complete this short form or email: scott.mountifield@hee.nhs.uk.

For more information about the Learning Hub follow us on Twitter: @HEE_TEL, visit: telblog.hee.nhs.uk to read blogs about our journey so far or visit: www.hee.nhs.uk/tel.

  • tweet 
  • share 
  • share 
  • RSS feed 
  • share 

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • The Learning Hub – resources to support the management of the tracheostomy in COVID-19 patients
  • The Learning Hub – Resources to support healthcare professionals address the challenge of diagnosing lung cancer during the COVID-19 pandemic
  • The Learning Hub – COVID-19 resources for educators supporting return to practice
  • The Learning Hub – Support for returning to practice – COVID-19
  • A guide to compassionate care and communication during the pandemic now available

Categories

  • Alpha Prototype (3)
  • DEMEC 2015 (3)
  • Digital Literacy (7)
  • Discovery (1)
  • Education (4)
  • Events (3)
  • Hackathon (4)
  • Horizon Scanning (2)
  • Learning Hub (70)
  • NHS (4)
  • Online Learning Solution (2)
  • Programmes (2)
  • Taxonomies (2)
  • TEL Learning Hub (62)
  • Uncategorized (19)
  • Web services (1)

Archives

  • February 2021 (4)
  • January 2021 (3)
  • December 2020 (4)
  • November 2020 (4)
  • October 2020 (4)
  • September 2020 (4)
  • August 2020 (5)
  • July 2020 (5)
  • June 2020 (5)
  • May 2020 (4)
  • March 2020 (1)
  • February 2020 (4)
  • January 2020 (1)
  • December 2019 (2)
  • November 2019 (2)
  • October 2019 (4)
  • September 2019 (2)
  • August 2019 (1)
  • July 2019 (4)
  • June 2019 (1)
  • May 2019 (1)
  • March 2019 (1)
  • February 2019 (5)
  • January 2019 (2)
  • December 2018 (7)
  • February 2018 (1)
  • October 2017 (5)
  • September 2017 (2)
  • August 2017 (1)
  • July 2017 (1)
  • June 2017 (1)
  • March 2017 (3)
  • November 2015 (26)
©2021 TEL BLOG
  • HEE Privacy Notice